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FAQ (Perguntas Frequentes)

• How do I buy Voye Global’s eSIM for Macau?

  The process is quite straightforward. Our eSIM is purchased online on our website or through the app. Once you select the plan you want, you only need to follow the onscreen checkout process. We offer you free 100 Mb to assist you with installation and initial use. This helps you get accustomed to how the service works.

• How do I use my Voye eSIM in Macau?

  Before accessing our service, you should ensure that your device is eSIM compatible. This is the only way to install and use Voye Global eSIM. Once you have installed and scanned the code, make sure you set eSIM as the active cellular plan. This will allow you to access data services in Macau. You can check a list of all compatible devices on our website.

• When will my selected Voye Global data plan start in Macau?

  When you get to Macau, you need to activate the eSIM. Once use is initiated, the data plan selected becomes active. The usage is always counted according to the allowance.

• Is it possible to extend or top up data on my Voye Global eSIM in Macau?

  Yes. It is possible to extend your data plan or top up using the eSIM card app on your device. From here, all plans can be managed and additional data purchased.

• Can my Voye eSIM and traditional SIM be used while in Macau?

  This can be done especially in dual SIM devices. The two cards can be used simultaneously. However, you should ensure that your data plan is connected to the eSIM to avoid charges from your home country provider. It is possible to share your data with another user through personal hotspot or tethering.