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FAQ (Perguntas Frequentes)

• Can I use my Voye eSIM for texts and calls in Russia?

  Our eSIM is for data. However, you can use online platforms such as Messenger, Skype, and WhatsApp among others that are integrated with data use while in Russia.

• Is my device eligible to use the Voye Global eSIM in Russia?

  Unfortunately, not all devices are eligible for use. You need a device that is eSIM compatible to access our global eSIM services in Russia. You should first verify compatibility on our website where all devices are listed. Our Russia eSIM service works on most tablets and mobile handsets that are eSIM compatible. You can also get in touch with our customer support for further assistance.

• What if I run into issues when using Voye eSIM while in Russia?

  We have an active customer support team that is available through live chat, email, and phone to assist those using our service in Russia. To make things easier for yourself and us, have your device information and details ready. We also have a troubleshooting section on our website where the most common issues are featured.

• Can I check my Voye Global eSIM usage while on the go in Russia?

  Yes. We understand how important staying connected with the rest of the world is while in Russia and other locations. That is why we offer very efficient usage management and monitoring through our website and mobile app. This allows you to access detailed information regarding the plan options, your balance, and usage.

• Do I need Voye Global eSIM when traveling to Russia?

  Activating the Voye Global eSIM is the most convenient and cost-effective way to access data services while in Russia. With a wide coverage and different data plans to choose from, you get to enjoy data services using the local rates. This means you can avoid the high roaming costs often associated with international travel.