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FAQ (Perguntas Frequentes)

• How do I get started with an eSIM in the UAE?

  To get started with an eSIM in the UAE, reach out to your preferred mobile service provider. They will provide you with the necessary instructions and support to set up your eSIM and select a suitable plan for your needs.

• Is eSIM secure?

  Yes, eSIM technology offers the same level of security as traditional SIM cards. The information stored on an eSIM is encrypted, protecting unauthorized access.

• How does an eSIM work in the UAE?

  In the UAE, eSIM technology works similarly to other parts of the world. Once you subscribe to a cellular plan that supports eSIM, your carrier will provide you with a digital eSIM profile that can be downloaded and installed on your device. This process usually involves scanning a QR code provided by the carrier or installing the eSIM profile through a carrier’s app.

• Which devices support eSIM in the UAE?

  Most modern smartphones, including select models of iPhone, Samsung Galaxy, Google Pixel, and other devices, support eSIM technology. Additionally, certain smartwatches and tablets also support eSIM. It’s recommended to check with your device’s manufacturer or your network provider to confirm eSIM compatibility.

• What happens if I lose my phone with the eSIM?

  If you lose your phone with the eSIM, immediately contact your eSIM provider to deactivate the eSIM. This prevents unauthorized data usage on your plan. Most eSIM providers offer deactivation and reactivation options through their online portals or customer support channels.

• Are there any data limits with the UAE eSIM plan?

  Yes, the data limits depend on the specific plan you select with Voye Global. Plans typically come with a set amount of data. You can choose from a range of data packs whichever suits your needs. Review your plan details through the Voye Global app or website to understand your data allowance and any potential coverage fees.

• Can I use the UAE eSIM for international roaming?

  The UAE eSIM is primarily intended for use within the UAE. If you plan to travel internationally, Voye Global offers services in 130+ countries. So you can switch countries and get the data plan accordingly.